Returns

These terms and conditions shall apply to all contracts entered into between St Knox Limited and its customers.

 

Saint Knox Limited. agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Saint Knox Limited. and recorded in writing between the parties.

 

Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order and if payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.

 

Title or ownership in the goods supplied by Saint Knox Limited to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

 

In the event of the customer wishing to change the design, artwork, or other aspect of the order such request must be given by the customer to Saint Knox Limited in writing. Saint Knox Limited will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request Saint Knox Limited. also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed by customer.

 

You may return any non personalised or non custom made to order item, within 14 days of receipt for a refund.. All items being returned must be in their original condition and packaging including any gift box.

 

Please note that we do not refund the gift wrapping.

 

Personalised items and custom made to order items are non returnable. Some of our non personalised items are custom made to order including some pendants (please contact us before purchase if you are unsure of elibility for return), all initials/pendants with. Please take care when entering your engraving requirements as they will be copied exactly.

 

All items are inspected before refunds or exchanges are processed.

 

The buyer is responsible for the return postage costs. We are not responsible for returns that have not been received back by us.

 

All returns and exchanges are subject to a handling fee per item, this is for sanitising the items before we are able to re stock them. This is applicable even if the item is unworn. The fee for silver and gold plated items is £5.00.

 

Please note that colour samples shown may not exactly match the colours on the actual images shown on our website. Also, for exact sizing, please check the sizing guides. Please contact us if you have any enquiries.

 

To return/exchange an item, please use the CONTACT US form or email us at info@saintknox.co.uk including your order number, name and address and one of our team will get back to you to advise of the correct process to follow for your order.

 

Delivery

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

 

Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery.

 

We endeavour to deliver all orders quickly and in full. Short deliveries and damages must be notified to us by telephone or email to info@saintknox.co.uk. within three (3) days of receipt of order. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. Goods are deemed to be returned at any point after they have been dispatched by us.

 

It is the customers’ responsibility to cover the cost of the return carriage. Once returned goods have been received their condition will be checked. We will then refund the cost of the goods themselves minus a 25% restocking charge. (This restocking charge will not apply to customers purchasing in a purely independent capacity where written notice to return has been received within fourteen days of the receipt of goods). The original carriage surcharge cannot be refunded. Please note if a product has been modified in any way as per a customer’s instruction, all rights of return are null.

 

Saint Knox Limited holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations e.g. on porch.

 

Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short, or damaged as appropriate.

 

By arrangement, all deliveries should be carefully checked-in to ensure correct items are delivered as no responsibility can be accepted thereafter for none or short deliveries.

 

Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.